Tanya Davies MP. Member for Mulgoa.

New Mental Health Line

Monday May 28, 2012

Tanya with officers from St Marys Police

Tanya with officers from St Marys Police

NSW residents will have direct telephone access to expert mental health advice for the first time following the launch of a 24 hour telephone support service, Member for Mulgoa, Tanya Davies said.

Mrs Davies welcomed the NSW Government’s new 1800 011 511 Mental Health Line, which will ensure that people with a mental health problem, their families and carers can access the care they need whenever and wherever they need it.

“The Mental Health Line is a groundbreaking service that will, for the very first time, provide people with easy access to expert mental health advice through a single telephone number,” she said.

“From today, people will no longer have to search through complicated directories to get help for a mental health problem."

“This service really does mark a new era of mental health care in NSW; having access to this line will mean that there will be somebody available 24/7 to help."

“By dialing just one number people can speak to a mental health professional and be directed to the most appropriate care in their local area."

“Anyone with a mental health issue in NSW can use the Mental Health Line to link with a mental health professional and be directed to the most appropriate care."

“The Mental Health Line will operate round the clock and will provide a telephone triage assessment and referral service staffed by mental health clinicians."

NSW Minister for Mental Health, Kevin Humphries told Parliament that the line will be used to provide advice about clinical symptoms and the urgency of the need for care. It will provide advice on local treatment options to service providers, such as general practitioners, police and ambulance officers.

“However, it’s important to remember the Mental Health Line is not an emergency service. People in a life-threatening situation must still call 000 to receive immediate help.”

Mrs Davies said the Mental Health Line highlights the NSW Government’s commitment to improving mental health outcomes for the people of NSW.